Enterprise Solutions Engineer - Enterprise AI / Customer Experience
This is an opportunity to join a high-growth AI company helping major enterprises transform customer conversations, service operations, and contact centre performance through AI.
The company is backed by elite global investors, has raised hundreds of millions in capital, is generating significant enterprise revenue, and is working with major brands across complex customer-facing environments.
As an Enterprise Solutions Engineer, you will partner closely with Sales to win strategic customers. You will lead technical discovery, build compelling demos, run proof-of-value processes, translate business problems into solution design, and help customers understand the path from AI potential to measurable ROI.
What you’ll do
- Partner with Sales Directors to qualify and win strategic enterprise opportunities.
- Lead discovery with customer stakeholders to understand technical requirements, customer experience challenges, and business priorities.
- Build and deliver compelling product demonstrations tailored to customer use cases.
- Lead technical validation, proof-of-value exercises, pilots, and ROI workshops.
- Translate customer use cases into technical solutions and business cases.
- Act as the bridge between Sales, customers, Product, Engineering, and Implementation teams.
- Provide field feedback to Product on customer needs, gaps, and repeatable patterns.
What we’re looking for
- 7+ years in customer-facing technical roles, with experience in pre-sales, solutions engineering, solution architecture, customer engineering, or technical consulting.
- Experience selling or supporting enterprise technology, ideally across AI, conversational AI, customer experience, contact centre, automation, SaaS, or data-driven platforms.
- Strong demo, discovery, storytelling, and technical communication skills.
- Ability to translate technical capability into business value and ROI.
- Strong organisation, preparation, and commercial awareness.
- Comfort working with senior stakeholders across business, technology, operations, and customer experience.
Why this role
You will be helping enterprises understand how AI can transform one of their most important operating environments - the customer conversation. This is a highly visible role in a market moving quickly from curiosity to adoption.