Forward Deployed Product Manager - AI Agents

The Opportunity

• We are partnering with a leading enterprise AI company hiring a Forward Deployed Product Manager to own the success of AI agent deployments for major customers.
• The company has crossed US$100m+ in ARR, raised US$270m+ from world-class investors, and is building a category-leading AI platform for customer conversations, automation, and enterprise productivity.
• This is a highly cross-functional, customer-facing product role that blends product thinking, customer strategy, AI deployment, project leadership, and value ownership.
• You will own AI agent outcomes for customers - from scoping and design through launch, optimisation, and expansion.

What You’ll Do

• Own the deployment lifecycle for AI agents from kickoff to launch and post-go-live optimisation.
• Define the metrics that matter and ensure AI agents deliver measurable business value.
• Design, build, test, and iterate on AI agents in partnership with Forward Deployed Engineers.
• Facilitate customer workshops and design sessions to align on use cases, workflows, requirements, and success criteria.
• Serve as the AI agent subject matter expert during sales cycles, demos, solutioning, and deal reviews.
• Lead customer relationships as the primary point of contact for AI agent outcomes.
• Identify additional automation opportunities that expand customer value.
• Partner with Product and Engineering to feed customer learnings into platform improvements.
• Improve deployment playbooks and help define the forward deployed product function.

What You’ll Bring

• 5+ years of experience across product management, technology consulting, implementations, customer success, solutions, or technical programme leadership.
• Experience leading complex deployments and working with senior customer stakeholders.
• Strong product judgement, systems thinking, and ability to identify value.
• Hands-on curiosity and comfort getting close to technical details.
• Exposure to AI, LLMs, agents, automation, contact centre, customer support, or enterprise SaaS.
• Ability to turn ambiguity into structured execution.
• Strong communication, customer empathy, and cross-functional leadership.
• Bias for action, high ownership, and commercial judgement.



Why Join

This role sits at the exact point where AI becomes useful for customers. You will own outcomes, shape deployments, influence product, and help define how enterprise AI agents are successfully delivered at scale.